Skip to main content
To serve you better, we've assembled a list of our resident's most frequently asked questions. This is a work in progress. We will be adding to this page as we compile additional questions. If you don't find your answer here, feel free to contact us.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
When is my monthly assessment due?
Monthly assessment payments are due on the 1st of the month. A $15 late charge is assessed after the 10th of the month.
What do I do if I am experiencing low pressure?
Check your connection and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
Why does my water smell like chlorine?
Maintenance or a repair could have been completed recently which may have required chlorinating to protect the system.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
